PRIVACY POLICY

Our contact details

Name: Karen Draper

Address: Pant-y-Cerrig, Llanfynydd, SA32 7TL

Phone Number: 07375 840 242

The type of personal information we collect

We currently collect and process the following information:

When subscribing to our newsletter, using the contact form, or commenting on our site, as appropriate, you may be asked to enter your name, email address, telephone number or other details to help you with your experience.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Send information, respond to inquiries, and/or other requests or questions.
Send you additional information related to your product and/or service.
Market to our mailing list or continue to send emails to our clientsafter the original transaction has occurred.
To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website to better serve you.
To allow us to serve you in responding to your customer service requests.
To send periodic emails regarding your order or other products and services.
To follow up with you after correspondence (email or phone inquiries).
Visitor comments may be checked through an automated spam detection service.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting Karen@Synergies-Coaching.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically. Customer purchase records are kept for a minimum of 6 years to comply with legal requirements.

We will then dispose of your information by deleting all records

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at

Phone Number: 07375 840 242

E-mail:Karen@Synergies-Coaching.co.ukif you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Karen@Synergies-Coaching.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk